Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

94%
96%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Outstanding facility. A real asset to the community. Other medical facilities would do well to copy them."

"I have had many surgeries at other facilities. This is the best experience I have ever had. the nurses and all the doctors really listened to me and were so kind and caring."

"I am a RN and I have worked in an outpatient surgery center circulating, pre and post-op for 20 years. I was also involved in accreditation of our facility so I know all the nuances required. Your facility is excellent!"



"Excellent staff and a clean, modern facility. My surgeon went out of his way to help me. I am very grateful to have caring people to get me walking again."

"My entire experience was positive.. from Reception to Discharge everyone was very friendly, knowledgeable and helpful. Dr. Kabeer and his entire staff were super friendly, had great bedside manner and continued to make sure I was ok, comfortable and that I understood everything that was going to happen before, during and after my procedure."

"Everyone was very friendly, reassuring, thorough and genuine. It was a pleasure to be seen there."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.