Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

94%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Outstanding facility. A real asset to the community. Other medical facilities would do well to copy them."

"I have never been treated so well, so consistently, by a medical provider in my life. This place and the staff that work here are AWESOME. Thanks for making my first ever surgery experience a very positive one. If I ever need orthopaedic services, I would come back without hesitation. I would recommend this facility to friends and family, and have done so already. THANK YOU!"

"Been a patient for many, many years and always pleased."



"The facility is very clean and well managed. Both clerical and medical staff are professional and courteous."

"The pre-op nurse was AMAZING in every way (so sorry, I cannot recall her name). I've had several surgeries in my lifetime and must say, this experience topped them all in terms of attention to detail and over the top care. Post operatively, I received daily calls from not only the nurse just checking up on me but also the anesthesiologist--including the weekend! Thank you!"

"This was my 1st surgery and I had an excellent experience. "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.